A culture of putting our customers first has been the backbone of our business for nearly 80 years. Because we understand the importance of delivering exceptional service as the key to customer loyalty. And without that, we have no business.

Our record for retaining customers is a matter of great pride for all of us at Dalziel. The reason is simple - we keep our customers by keeping our promises.

This means going that extra mile to tailor our services to the specific requirements of individual customers, always seeking ways to provide long-term value rather than opportunities for short-term gain.

And it works. Although we accept that third- party bulk delivery may offer occasional cost savings, the overwhelming majority of our customers acknowledge the success of the unique Dalziel Just-In-Time system in providing the only viable solution to their high volume production needs.

But what really counts - what really defines the difference between us and our competitors - is the vital ingredient of experience. Not only do we keep our customers, but we keep our staff as well. All our managers have worked extensively in the food processing industry and can offer in excess of 200 years collective experience in serving Dalziel customers nationwide.

To optimise the value of this vast pool of experience, each depot operates as an autonomous business in its own right with the local manager assuming all the normal decision-making powers of a Managing Director. Which means the answers you want when you want them, and the immediate action you need when costly delays are simply not an option.

Delivering the promise of a quick response support service at local level is just one more example of the different approach that has made Dalziel the largest specialist supplier to the meat processing industry in the UK - and yet another reason to discover what a difference Dalziel could make to you.